Frequently asked questions

Browse our collection, select your favourite coffee, add it to your cart, and proceed to
checkout.

You'll receive an order confirmation by email once your purchase is
complete.

If your order hasn't been processed for shipment, we'll do our best to accommodate changes or cancellations. Please contact our Customer Experience team as soon as possible.

We accept major credit cards and the payment options available during
checkout, including accelerated checkout methods such as Shop Pay, Apple Pay
and Google Pay.

We currently ship across Canada, the United States, and most international destinations.

Canadian orders over $74 qualify for free standard shipping.

International shipping rates are calculated based on your destination.

Orders are typically processed within 1-3 business days. Delivery times vary depending on your location and shipping carrier.

If you've received the wrong product, please contact customerexperience@muskokaroastery.com
team and we'll make it right.

Occasionally shipping carriers experience delays. If your tracking hasn't
updated or your package appears lost, please contact us and we'll investigate
with the carrier.

Because coffee is a food product, all coffee purchases are final sale.

If your order arrives damaged or incorrect, please contact us through our contact page as soon as possible. We will be happy to assist you.

We source premium Arabica coffee beans from renowned growing regions
around the world before roasting them in Huntsville, Ontario.

Yes. Every Muskoka Roastery coffee is made with 100% Arabica coffee
beans.

Yes. Every coffee we roast is made with 100% Rainforest Alliance
Certified coffee.

We offer several Certified Organic coffees, including Aki Organic Blend and Organic Espresso. While not every coffee is organic, all of our coffees are Rainforest Alliance Certified and responsibly sourced.

Our decaf coffees are processed using the Swiss Water® Process, a chemical-free decaffeination method that uses only water, temperature and time to gently remove caffeine while preserving flavour.

Yes. We use 100% all-natural flavouring in all of our flavoured coffees.

No. Our flavouring adds aroma and flavour without adding meaningful amounts of sugar or calories to your brewed coffee.

Our coffees do not contain any of the major
food allergens, including peanuts, tree nuts, dairy, eggs, soy, wheat, fish or shellfish. Our hazelnut flavouring does not contain nuts, and no nuts are brought into our facility.

Yes. Our coffees and flavourings are gluten-free, and our facility does not use gluten-containing ingredients.

Yes. All Muskoka Roastery coffees are suitable for a vegan lifestyle and certified vegecert.

Our coffees are sourced through Rainforest Alliance Certified farms, which support responsible farming practices, including the preservation of forests and shade-grown coffee where appropriate.

Yes. Our standard ground coffee works well for both drip coffee makers and pour over brewing.

We recommend starting with one heaping tablespoon of ground coffee for every 1 cup (250 mL) of water. Adjust the amount to suit your taste.

Store your coffee in a cool, dry place away from heat, moisture and direct sunlight. Reseal the bag after each use to maintain freshness.

No. For the best flavour, store your coffee at room temperature in a dry place, away from direct sunlight. We don't recommend refrigerating or freezing coffee, as moisture and temperature changes can reduce freshness and affect its natural flavour.

Our bags and pods have a best before date of 12 months from roasting when unopened.

Once opened, we recommend enjoying it within a few weeks for the freshest taste.