All coffee transactions are deemed final sale.
We process your payment prior to preparing your custom order. You will receive an email confirmation of your order. You will receive a second email to confirm that we have transferred the coffee over to our designated carrier and, at that point, the coffee is beyond our control.
We have processes in place to ensure the accuracy of all orders that ship from our Roastery, but mistakes can happen. If you receive something different from what your order receipt confirms you ordered, please notify us at firstname.lastname@example.org and we will work with you to resolve the issue. Typically, we will ship you any coffee you did not receive at our expense. If we wish for you to return unopened coffee, we will arrange for a pre-paid shipping label to be sent to you so that the coffee can be returned to us at our expense.
All coffee leaving our Roastery fully meets our quality standards. If the shipping case was compromised en route and the unit (bag/box) was damaged, we ask that you contact us at email@example.com and we will open a Quality ticket to work with you to resolve the issue. We ask that you report damaged items within 48 hours of receiving your order.
If you realize that you've ordered the wrong product after it's shipped or upon opening the shipping case, please contact us at firstname.lastname@example.org and we will work with you to find the lowest cost solution for you to solve your issue.