Our goal is to make your on-line purchase of Muskoka Roastery Coffee simple and secure.
When you make a purchase from the Shop, you may create an account as part of the checkout process. You are responsible for maintaining the confidentiality of your password and restricting access to your password and account. You further agree to accept responsibility for all purchases and activities that occur under your account.
Continuous Subscriptions: When you register for a coffee subscription, you expressly acknowledge and agree that (a) Muskoka Roastery Coffee Co. (or our third party payment processor) is authorized to charge you on a recurring basis for your coffee subscription for as long as your coffee subscription continues, and (b) your coffee subscription is continuous until you cancel it or we suspend or stop providing access to the sites or products in accordance with these terms.
Subscription Cancellation: You may cancel your coffee subscription at any time by logging in to your account and following the cancellation procedures. Your cancellation will be effective immediately but you must cancel at least 48 hours prior to your next recurring payment date. You are responsible for all coffee subscription charges incurred before the effective date of your cancellation.
In the event you cancel your Coffee Subscription, please note that we may still send you promotional communications about our coffee, unless you opt out of receiving those communications by following the unsubscribe instructions provided therein.
Pricing and Availability
All prices for products and the associated shipping costs are shown in Canadian dollars. All items are subject to availability and we reserve the right to impose quantity limits on any order, to reject all or part of an order, and to discontinue products without notice, even if you have already placed your order. All prices are subject to change without notice.
In the case of subscriptions, we will notify you by e-mail should any items in your subscription be changed, discontinued or altered in price. After being notified, it is your responsibility to logon to your Muskoka Roastery account and make any necessary adjustments to your existing subscription items. If no action is taken, we will automatically deactivate your subscription and notify you via e-mail. Should you like to continue subscribing after the account has been deactivated you will be required to create a new subscription order.
Coupon codes are valid 1 month from date of issue unless otherwise specified. Codes are one time use and valid only for the ricipient's e-mail address.
Shipping Terms and Policies
Once your order is placed, the Muskoka Roastery will handcraft your coffee within 2 business days and ship it to you by Canada Post. Normal delivery time is: Ontario (2-3 days), balance of Canada (3-5 days), USA (6 days) and International (6-8 weeks). We do not provide a shipping confirmation.
Our standard business hours are Monday through Friday, 8 am to 4 pm. Standard shipping is typically via Canada Post, but we reserve the right to substitute another carrier to deliver your order. Shipping charges will be included on your invoice and can be viewed prior to finalizing your order. Muskoka Roastery Coffee Co. offers free shipping nationwide (anywhere in Canada) on orders over $40 and to the US on orders over $55.
Return and Exchange Policies
When you shop with us, we want you to be completely satisfied. If for any reason you are not satisfied with your purchase, please call us at (705) 789-9592 or e-mail us at firstname.lastname@example.org. Office hours are Monday-Friday 8 am – 5 pm. We do not allow returns or exchanges.